On the 25th May 2018 a new legislation will come in to effect which is called the EU General Data Protection Regulation or GDPR. This will apply to all the members of the EU and before you start to question as to whether Britain will have to abide by it after Brexit, the answer is basically yes and the British government have drafted a protect bill which is almost identical which will come in to effect following Brexit.
Social media marketing is huge for many businesses so it is of no surprise that many business owners are worried about how this will affect them and what they need to do in order to adhere to it.
As far as consent and data use, social media sites will cover this in their own terms and conditions and the users will have to agree to this to use their site. If however you are going to be taking information from the social media sites to use in your own marketing then you will need to get permission from each individual user and have evidence of this.
If you are at all concerned about how you are using or storing data taken from social media sites or your website then it is advisable to seek help from a professional who will be able to advise you of what you need to do.
With the recent cases of misuse of data coming to light many people are getting a little concerned as to how certain companies are getting hold of and using their data. The data protection laws state that a business must have prior and continued permission for their details to be used by a company or passed on to another company to contact them. Unfortunately some companies seem to have taken this quite lightly and some social media sites seem to be using our data in ways we are not aware of.
It is very important to try and protect your own data as if it gets in to the wrong hands then you may find yourself becoming victim to fraud.
When using any 3rd party app through social media sites or when redirected to another website it is imperative that you check exactly what and with who you are signing up to. Historically companies used to pre select boxes or hide them behind read more tags, showing that you agree to be contacted by other companies, this is no longer allowed and businesses must make it clear what data they will use and how you can change your preferences.
Many companies decide to invest heavily in Google Adwords, often being attracted by the quick results that it can offer. Google Adwords spend varies from company to company with some spending only a hundred pounds or so a month and others spending in excess of £10,000 a month. Usually the more you invest in something the more you will get back but with Adwords you need to ensure that your budget is being spent where it should be and giving you a good return on your investment before you start.
There are so many options and settings within Google Adwords that it often pays to have a specialist set up and manage the accounts for you as they can usually see where the budget needs to be spent to get you the most clicks from the people that are genuinely looking for your products and services. There is no point in just getting clicks to your website if the person is not looking for what you can offer, and a marketing agency will be able to help you achieve this. They will often charge a fee to set the campaigns up and then another monthly/ weekly fee to manage them but this should more than be recovered in the increase in sales / enquiries you get.
There is no doubt that social media can have a fantastic impact on a business. It an build up brand awareness, increase enquiries and increase sales but if not used correctly it can have a negative impact.
You may find that people have started to leave reviews on your social media accounts or that they have mentioned your company in one of their posts. IT is always a good idea to acknowledge any activity on social media. If they have put a nice comment on about your company then a quick thank you to them can go a long way, but if they have put something negative on there then it is important to think carefully before responding. Arguing with a member of the public on social media is never a good idea and not only will you upset that person you may find that you get a lot of bad press from the other people reading or commenting on the post too. If you do receive negative feedback then it is best to acknowledge it and then ask the person if they can contact you or you can contact them directly to discuss it.
Facebook can be a great tool for businesses that are looking to engage with or attract customers. Not only do you want to promote your Facebook page within Facebook but also externally on your website, business cards and sign writing for example.
Your Facebook Page is the first thing people see when they come to visit you on Facebook. Let visitors know why they should like you. Make sure that your description or welcoming paragraph sums up what you do but in an interesting way. Make sure that you have the correct tabs within your page and if you are selling a product or service, then have a section dedicated for photos. Categorize these photos if possible, to allow the views to go straight to the ones they are interested in.
When your page first goes live, be sure to ask as many friends and family members to like it. Then when new people come on to your page it already looks like you are popular and they are more likely to want to like / follow you too.
Facebook ads are another great way to increase Facebook likes. Experiment with different types of ads to see which ones work best for you and give you the best return on investment.