Social Media marketing during lockdown

With the UK now in a second national lockdown many businesses are worrying how they are going to survive. Unless you are lucky enough to be working in an industry that is still able to trade as normal such as a super market, then you are most likely losing out on customers which in turn means your profits start to drop. It is vital that you find a way to continue trading as much as possibly whilst adhering to the lockdown rules.

Many shops and businesses are looking to promote their business more online. If you do not previously have much of an online presence then this can be quite daunting. You may not have the money to invest in a website at the moment in which case social media sites may be the answer for you. Even if you do have a website then you should not dismiss the importance social media marketing can have on your site. Often much of the marketing that you can do on these types of sites is free so you do not have to worry about investing a lot of money in to them, it is mostly just your time. It can also be done from the comfort of your home.

Using social media to publicise local events

The vast majority of people under the age of sixty have access to social media and even if they do not consistently post on their page, they will be able to be part of groups in the local community and follow posts about local events. Although the idea of using a parish noticeboard situated in a prominent position has been used for years this is becoming a much less effective way of communication largely due to the fact that fewer people are walking to the local shops than in previous times and therefore they are not seeing the notices placed there.

If you want to publicise an event a better way of reaching the community is through a social media community page. Some of the members act as administrators on the page and monitor the posts and comments before allowing them to be uploaded removing any that break the page rules. People can request to join the group and, in some groups, have to wait to be accepted before they can begin posting. This method of communication is useful as it can convey new information quickly for instance in the case of roadworks or a postponed event. If you can offer a service to your local community it can be advertised on the local community page too.

Can Social Media business pages replace a Website?

Promoting your small business is essential to making it a success but you may ask yourself whether the plus points of having a website are cost effective as employing a web designer and developer to build a business website can cost anything from a few hundred pounds upwards. If you are able to set up a business page on a social media platform yourself this is usually free and quite easy to do.

Most social media platforms such as Facebook have good marketing capabilities allowing you to advertise and sell products, receive and comment on reviews and make money from advertising revenue. Tracking of visits to the pages can be scrutinised giving an insight into what is working well and what is not bringing in any business.

Many businesses prefer however to have their own website so that they can control the content and any changes are made by them or their web designer but if you have a web presence on a social media platform, it is possible that they can make changes which may have an impact on your business. For instance, advertising links may be inappropriate for the audience you are targeting, or negative customer reviews may be posted without giving your business the opportunity to resolve issues.

Promoting events via social media

If you have an event coming up that you want to promote or share then social media can be a great platform in which you can do so. You first need to have active social media accounts on sites such as Facebook and Twitter. With Facebook, you will need an individual account but this can be linked to your business account.

Facebook allows you to create events within your business page. These events can be easily added to people’s calendars and can have links to sites where tickets can be purchased etc. They can be shared easily amongst friends and have an option for the viewer to show that they are interested or going to the event.

If you are trying to share the event on to another group page then you will need to post it under your individual account by sharing the event on the wall of other groups. You need to read the rules of the group carefully before doing this as some groups do not allow business type posts and will remove them.

Twitter ca also be a great tool for social media as you can very quickly build up a community of followers. There people will then often help by retweeting your posts and events so they reach a wider community.

Managing social media accounts for your clients

If you are within the marketing industry then you may need to manage social media accounts for your clients. Often many social media profiles will need to be linked to an administrator and this is often a personal profile or one for the business owners for example. This can become an issue when you are asked to start to manage it as not many people will be happy about giving out their personal social media login details. Facebook have set up a site called Business manager which allows you to link multiple accounts to access. The admin of the Facebook business page will allow you access to manage it without having to give you their passwords details.

There are other software programs available that can make it easier to manage social media accounts especially if a company has accounts on multiple social media platforms. Software such as HootSuite is relatively low cost and can save a lot of time when it comes to posting on multiple sites. With this application you can monitor and engage with Facebook, Twitter Instagram etc. all from one place without having to worry about logging in to different sites. You can even schedule content to be posted another time which is useful if you are going away.